Top 5 Questions Tenants Ask Property Managers in Ottawa
Being a property manager in Ottawa means more than collecting rent, it means building trust with tenants and responding to their needs quickly and professionally.
At LPPM Holdings, we believe that great communication makes for happy tenants and long-term occupancy. Here are the top 5 most common questions tenants ask us, along with how we handle each one.
# 1. “How do I report a maintenance issue?”
This is by far the most common question — and a very important one. Tenants want to know:
- How to report an issue
- Who will respond
- How long it will take to get fixed
Our Answer:
We provide tenants with a clear, simple maintenance request process. Whether it’s an emergency repair or a minor issue, tenants can contact us 24/7 through our support line or maintenance portal. We respond quickly, and we only work with trusted local contractors.
# 2. “When is the rent due and how do I pay it?”
Rent payment is another hot topic. Tenants want flexibility, reminders, and assurance that their payments are received and recorded properly.
Our Answer:
At LPPM Holdings, rent is due on the 1st of each month, and we offer multiple ways to pay:
- E-transfer
- Direct deposit
We also provide receipts and payment confirmations for every transaction.
# 3. “What happens if I need to move before the lease ends?”
Life happens. Whether it's a new job, family changes, or financial hardship, tenants sometimes need to move out early.
Our Answer:
We explain their options clearly:
- Subletting (if allowed)
- Early termination clause (if included in the lease)
- Assignment of the lease to a new tenant
We work with both the tenant and landlord to find the most fair and legal solution under Ontario's Landlord and Tenant Board rules.
# 4. “Can I have a pet / roommate / home office?”
This is a common question, especially in Ottawa, where a lot of tenants are professionals, students, or newcomers.
Our Answer:
We go over lease terms with tenants at the beginning and explain any rules around:
- Pets
- Additional occupants
- Home-based businesses
If something changes, we encourage tenants to reach out and we’ll work with the landlord to find a reasonable solution. Transparency is key.
# 5. “Will you keep my damage deposit?”
Ontario doesn’t allow traditional security deposits, but tenants often confuse this with last month’s rent.
Our Answer:
We make it clear: landlords can collect last month’s rent, not a damage deposit. Any damage beyond normal wear and tear will be discussed and handled through proper procedures at the end of the lease.
# Final Thoughts
At LPPM Holdings, we believe that happy tenants = happy landlords. By providing quick answers, clear expectations, and responsive service, we reduce turnover and keep everyone satisfied.
Have questions about how we manage your tenants?
Reach out to LPPM Holdings today and discover the difference a responsive, local property management company can make.
lppmholdings.com
